Privacy Policy

Last Updated: March 21, 2026

1. Information We Collect

Information You Provide

When you visit our stores, place orders, or use our website, we may collect:

• Name, date of birth, and government-issued ID information (required by NYS OCM regulations for age verification)
• Contact information including email address, phone number, and mailing address
• Purchase history and product preferences
• Loyalty program information through our Alpine IQ rewards platform
• Communications you send us via email, phone, or contact forms

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited and time spent on each page
• Referring website and search terms

2. How We Use Your Information

We use the information we collect to:

• Process orders and fulfill cannabis purchases in compliance with New York State OCM regulations
• Verify customer age as required by law (21+ valid government ID)
• Operate our loyalty rewards program
• Send order confirmations, delivery updates, and customer service communications
• Send marketing communications about deals, new products, and store updates (with your consent)
• Improve our website, products, and customer experience
• Comply with all applicable state and local cannabis regulations
• Prevent fraud and ensure the safety and security of our customers and staff

3. Information Sharing

We do not sell your personal information to third parties. We may share information with:

• Service providers — vendors who help us operate our business (e.g., Dutchie for our online menu, Alpine IQ for loyalty rewards, Google for maps and analytics)
• Regulatory authorities — the New York State Office of Cannabis Management (NYS OCM) and other regulatory bodies as required by law
• Law enforcement — when required by valid legal process or to protect the safety of our customers and staff
• Business transfers — in connection with any merger, acquisition, or sale of business assets

All third-party service providers are contractually required to protect your information and use it only for the specific services they provide to us.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic through Google Analytics
• Enable core website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. We do not respond to Do Not Track browser signals at this time.

5. Age Verification

By law, our website and services are restricted to adults 21 years of age and older. We display an age verification prompt when you visit our website. We do not knowingly collect personal information from individuals under 21. If you are a parent or guardian and believe your minor child has provided us with personal information, please contact us immediately at [email protected].

6. Cannabis Purchase Data

As a licensed New York State cannabis retailer, we are required by the NYS Office of Cannabis Management to maintain records of cannabis sales. This includes transaction data, product information, and customer identity verification records. These records are retained as required by NYS OCM regulations and may be subject to regulatory audit.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at [email protected]. Please note that some information may be required to be retained by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to protect your account credentials.

9. Contact Us

For privacy-related questions or to exercise your rights, contact Quality Control Dispensary at:

• Email: [email protected]
• Brooklyn: 3169 Coney Island Ave, Brooklyn NY 11235 · (718) 887-2131
• Staten Island: 1172 Victory Blvd #4, Staten Island NY 10301 · (718) 310-6528

We will respond to privacy requests within 30 days.